We normally aim to dispatch all orders within one working day, however in the run up to really busy periods like Christmas we may take up to 3-5 days for some orders due to the high volumes. Shipping Courier: All parcels will now be sent out using Royal Mail 48 hour service. If your parcel does not arrive on time please contact your local post office in order to find out why they have not delivered your parcel. It is possible that they haven't left a calling card and are currently holding it for you. If you need to speak to the Royal Mail please ring 08457 740 740. Our Returns Policy: Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.